At KlyroHost, we strive to provide reliable hosting and domain services that meet your needs. This Refund Policy explains the conditions under which refunds may be requested and issued. By using our services, you agree to the terms outlined below.
Refund requests for eligible hosting plans must be submitted within 30 days of the original purchase.
The “date of purchase” refers to the date payment for the product or service is successfully completed, including eligible renewals.
Payments made using cryptocurrencies or digital assets are non-refundable due to their irreversible nature and potential price fluctuations.
Refunds are intended for legitimate use of our services. Repeated or abusive refund requests may result in future refund requests being declined.
Refunds may generally be available for:
WordPress Hosting Plans
VPS Hosting Plans, excluding upgrades
Cloud Hosting Plans
Refund eligibility is subject to the conditions and exclusions outlined in this policy.
Refunds are generally not available for:
Domain renewals or successfully completed domain transfers
Premium domain registrations
Add-ons or additional services purchased alongside hosting
Services suspended or terminated due to violations of KlyroHost’s Terms and Conditions
New Domain Registrations: Refund requests may be submitted within 96 hours of registration, subject to the applicable domain registry’s rules.
Domain Transfers: Refunds may be available if a transfer is unsuccessful and the request is submitted within 30 days of payment.
Domains included as part of promotional offers, such as free domains included with hosting plans, are generally non-refundable.
Domain refunds may also be subject to restrictions imposed by the relevant domain registry or registrar.
Approved refunds are generally issued to the original payment method.
Depending on the payment method or circumstances, a refund may instead be credited to your KlyroHost account balance where permitted.
Account balance refunds may be subject to restrictions and may not be transferable or redeemable for cash.
Approved refunds are typically processed within 5–7 business days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Applicable taxes, registration fees, or non-refundable third-party costs may be deducted from the refund where permitted.
If you have a billing issue, we encourage you to contact KlyroHost Support before initiating a chargeback.
Unauthorized or fraudulent chargebacks may result in account suspension while the matter is investigated.
We may request relevant payment or account information when investigating a billing dispute.
Contact KlyroHost Support via Live Chat or Email within the applicable refund period.
Provide your invoice number and relevant account information.
Explain the reason for your refund request.
Our team will review the request and notify you of the outcome.
KlyroHost generally offers a 30-day refund period for eligible WordPress, VPS, and Cloud Hosting plans. Domain refunds are subject to shorter time limits and applicable registry rules. Premium domains, certain add-ons, and services terminated due to policy violations are generally not eligible for refunds.
For questions about this policy or your refund eligibility, please contact our support team.
